tk11 sap Privacy Policy
Here is our clear commitment on how your personal information is collected, kept secure, and used.
Introduction and Scope
tk11 sap ("we", "our" or "platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected about you when you visit our website https://tk11sap.cam, create an account, or use any of our services, how that information is processed, and what rights you have.
By using our website, you are considered to have accepted the terms set out in this Policy. For a broader understanding of how information is collected and used, please also read our Terms and Conditions page, which sets out the overall conditions of use for our services.
This Policy applies only to the platform owned and operated by tk11 sap. We are not responsible for the privacy practices of any third-party websites or services.
Important: If any changes are made to this Policy, we will post a notice on the website and update the "Last Updated" date at the top of the Policy. For significant changes, registered email addresses will also be notified.
Information We Collect
tk11 sap collects various types of information to operate our services properly, ensure security, and improve the user experience. This information comes from two main sources: directly from you, and automatically through your use of the platform.
2.1 Information You Provide Directly
Information you provide when registering an account and using the platform:
- Full name and date of birth (for age verification — to confirm 21+)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Payment information, such as bKash, Nagad, Rocket or Upay account numbers
- National ID or passport details (for identity verification, when required)
- Messages and information you provide when contacting the support team
2.2 Automatically Collected Information
When you visit or use our platform, certain information is recorded automatically:
- IP address and device type
- Browser name and version
- Pages visited and time spent on them
- Login and logout times and session data
- Game play history, bet placement details and transaction records
- Browsing information collected through cookies and similar technologies
2.3 Cookie Policy
tk11 sap uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser. They are necessary to remember your login state, ensure security, and maintain platform functionality. You can disable certain types of cookies through your browser settings, though doing so may affect some features of the site.
Purpose of Data Use
tk11 sap uses the information collected from you for the following legitimate purposes. Each purpose has a clear and justified reason:
3.1 Service Operation and Delivery
- Creating, verifying and managing your account
- Processing deposits and withdrawals
- Correctly providing bonus and promotional benefits
- Determining VIP program benefits and providing applicable cashback
- Customising your experience according to your preferences
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Conducting anti-money laundering checks and related verification processes
- Identifying suspicious transactions
- Preventing anyone under 21 from operating an account
3.3 Communication and Support
- Providing customer support via 24/7 live chat and email
- Sending transaction confirmations and important notifications
- Informing you of changes to policies or services
- Sending relevant promotional information with your consent
3.4 Platform Improvement
- Testing and improving website functionality
- Analysing usage patterns to add new features
- Identifying and resolving technical issues
We never sell your personal information. When information is shared with third parties, it is limited to the minimum necessary for service operation, and the relevant third party is bound by confidentiality obligations.
Sharing Information with Third Parties
tk11 sap does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, in the following limited circumstances, necessary information may be shared with specific third parties:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), game software supply, technology infrastructure, and security services. These partners may process your information only in accordance with our instructions and within the scope of the specific service they provide.
4.2 Legal Obligations
We may disclose necessary information to authorities when required by court order, a lawful request from an investigating body, or applicable law. In such cases, we will provide only the information that is legally demanded.
4.3 Responsible Gaming Support
If a user's betting behaviour raises concern, we may share limited information with relevant support services in accordance with our Responsible Gaming Policy. This step is always taken in the interest of user protection.
4.4 Business Restructuring
In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the new operating entity. We will notify you at your registered email address before any such change.
Data Security Measures
tk11 sap treats the security of your personal information as a top priority. We have put in place industry-standard technical and organisational security measures that protect your information from unauthorised access, alteration, disclosure, or destruction.
5.1 Technical Safeguards
- SSL Encryption: All data exchanged between your browser and our servers passes through SSL-encrypted channels.
- Password Hashing: Passwords are never stored in plain text — they are kept using strong cryptographic hashing methods.
- Firewall and Intrusion Detection Systems: Our servers and network are monitored at all times.
- Data Access Controls: Only authorised staff can access specific data, and only to the minimum extent necessary.
5.2 Organisational Safeguards
- Regular staff training on data protection
- Maintaining audit logs of data access
- Third-party security reviews and periodic testing
- An incident response plan for data breaches
Please note that no method of transmitting or storing data over the internet can be guaranteed to be completely secure. You are also responsible for the security of your account — use a strong password and do not share your login details with anyone.
Data Retention Period
tk11 sap retains your information only for as long as necessary to fulfil the relevant purpose or as required by legal obligations.
6.1 Account Information
All account information is retained while your account remains active. After an account is closed, certain information may still be kept for a defined period due to legal requirements.
6.2 Transaction Records
Records of financial transactions and gaming history are retained in accordance with financial regulations and anti-money laundering laws.
6.3 Communication Records
Your conversations with customer support and email correspondence are retained for a limited period for service quality control and dispute resolution.
6.4 Cookie and Session Data
Session cookies are deleted when the browser is closed. Persistent cookies expire at their set expiry date or when you delete them.
Your Rights and Controls
As a user of our platform, you have certain important rights regarding your personal information. tk11 sap respects these rights fully.
7.1 Right to Access
You may request at any time to know what information we hold about you. We will provide complete details within 30 days.
7.2 Right to Correction
If your profile contains incorrect or incomplete information, you can correct it through account settings or by contacting the support team.
7.3 Right to Opt Out of Marketing
If you do not wish to receive promotional emails or notifications, you may withdraw that consent at any time. Notifications related to core services (transactions, security, policy changes) cannot be turned off, as they are part of the service.
7.4 Right to Close Your Account
You may contact our support team at any time to close your account. Even after closure, certain information may need to be retained due to legal obligations.
7.5 Right to Data Portability
You may request a copy of your account and transaction information in a readable format. This request must be submitted by email to our support team.
Protection of Minors
All services on tk11 sap are for persons aged 21 or over only. We do not knowingly collect any information from minors. Age verification is in place at the time of registration, and identity documents may be requested if needed.
If we find that a minor has created an account on our platform, we will immediately close that account and delete all related information. More information on keeping minors away from online gaming can be found in our Responsible Gaming Guide.
Contact and Complaints Process
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.
9.1 How to Contact Us
You can reach us through the following channels:
- Live Chat: Directly via the live chat button on the website — available 24/7
- Email: [email protected] — For privacy-related requests, write "Privacy Request" in the subject line
9.2 Complaint Resolution
When we receive a complaint regarding your data privacy, we will provide an initial response within 7 working days and aim to reach a full resolution within 30 days. In complex cases the timeline may be extended, and you will be kept updated.
If you have general questions about our services, the Frequently Asked Questions (FAQ) page has answers to many common questions.
Policy Changes and Updates
tk11 sap reserves the right to change or update this privacy policy at any time. Changes will take effect as soon as they are published on the website. For significant changes, we will send a notification to your registered email and the "Last Updated" date at the top of the page will be changed.
If you continue to use our services after a change, you will be considered to have accepted the new policy. We therefore recommend visiting this page from time to time.
This privacy policy is an integral part of our overall terms of service. For a full overview of the service framework, more detailed information is available on our About Us page.